Refund Policy

Effective Date: July 19, 2026

Last Updated: July 19, 2026

Version: 1.0

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1. Purpose

This Refund Policy explains the conditions under which BM FOREX HUB LTD ("Company," "we," "our," or "us") may issue refunds for products and services purchased through https://bmforexhub.exchange or any of our official sales channels.

By purchasing any product or service from BM FOREX HUB LTD, you acknowledge that you have read, understood, and agreed to this Refund Policy.

2. Digital Products

Due to the nature of digital products, all sales are generally final once access has been provided.

This includes, but is not limited to:

• Online Forex Courses
• Trading Manuals
• PDF Guides
• Recorded Video Lessons
• Trading Templates
• Downloadable Resources
• Educational E-books
• Digital Indicators or Tools (if offered)

Once access, download, or delivery has occurred, refunds will not normally be provided except where required by applicable law.

3. Online Training Programs

Payments made for:

• Beginner Courses
• Advanced Courses
• Smart Money Concepts (SMC) Training
• Institutional Trading Programs
• Private Mentorship

are generally non-refundable after the course has started or access has been granted.

If BM FOREX HUB LTD cancels a course before it begins, you may choose either:

• A full refund, or
• A transfer of your payment to another available course.

4. VIP Memberships

VIP memberships may include:

• Live Market Analysis
• Trading Communities
• Educational Content
• Trading Discussions
• Market Updates

Membership fees are generally non-refundable after activation.

If a billing error occurs due to our mistake, we will investigate and, where appropriate, issue a refund or account credit.

5. Copy Trading Services

Where copy trading services are offered:

• Any setup or integration fees are generally non-refundable once account configuration has been completed.
• Trading performance or financial outcomes do not create a right to a refund.

Copy trading involves significant financial risk, and users remain responsible for their investment decisions.

6. Physical Events

Refund requests for seminars, workshops, conferences, or live events will be considered as follows:

• Cancellation by BM FOREX HUB LTD: Full refund or transfer to a future event.
• Cancellation by the attendee: Eligibility for a refund will depend on the cancellation terms communicated for that event.

7. Subscription Services

If BM FOREX HUB LTD offers recurring subscriptions:

• You may cancel future renewals at any time before the next billing cycle.
• Cancellation does not normally entitle you to a refund for the current billing period unless required by applicable law.

8. Circumstances Where Refunds May Be Considered

Refunds may be considered where:

• Duplicate payments were made.
• An incorrect amount was charged due to our error.
• You were charged after cancelling in accordance with applicable terms.
• A product or service could not be delivered because of an error attributable to BM FOREX HUB LTD.

Each request will be assessed individually.

9. Non-Refundable Circumstances

Refunds will generally not be issued because:

• You changed your mind after purchase.
• You did not complete a course.
• You did not attend scheduled training.
• You experienced trading losses.
• You misunderstood the risks of trading.
• Market conditions changed.
• You failed to use the purchased service.
• Your expectations of trading results were not met.

10. Chargebacks

Customers are encouraged to contact BM FOREX HUB LTD before initiating a chargeback with their payment provider.

Fraudulent or abusive chargebacks may result in:

• Suspension of your account.
• Termination of access to our services.
• Recovery of outstanding amounts where permitted by law.

11. Requesting a Refund

To request a refund where applicable, please contact us with:

• Your full name.
• Email address used for the purchase.
• Order or transaction reference.
• Date of purchase.
• Reason for the request.
• Supporting documentation (if applicable).

12. Processing Time

Approved refunds will generally be processed within 7 to 14 business days, depending on your payment method and financial institution.

Processing times may vary due to banking or payment provider procedures.

13. Changes to This Policy

BM FOREX HUB LTD reserves the right to modify this Refund Policy at any time.

Any updates will become effective upon publication on our official website.

14. Governing Law

This Refund Policy shall be governed by the laws of the Republic of Kenya.

Any disputes relating to this policy shall be subject to the jurisdiction of the competent courts of Kenya.

15. Contact Information

BM FOREX HUB LTD

Website: https://bmforexhub.exchange
Email: info@bmforexhub.exchange
Phone: +254 780 618 608

Business Address:
Shoppers Paradise Building, 4th Floor
Kenyatta Avenue
Nakuru, Kenya